VACANCY: CLIENT SERVICE DIRECTOR

JOB DESCRIPTION

JOB TITLE​​:​CLIENT SERVICE DIRECTOR
JOB CLASS​:​SENIOR MANAGEMENT
SECTION​​:​MARKETING
REPORTING TO​:​MD/CEO

PURPOSE OF THE JOB

The Client service Director will be responsible for strategic planning and coordinating; guiding and steering the entire organization to provide coherent, integrated and profitable service to its diverse clientele and above all bringing in new Clients.

KEY ACCOUNTABILITIES:

1. Company Strategy.

-As a member of the Management Team, You will be responsible for formulating some of the internal company’s strategy.

-Contribute to the definition and implementation of the overall strategy to meet the company’s objectives.

-Translate the Company’s policies and decisions into profitable creative and marketing plans.

-Develop a coherent and systematic approach from reviewing the most important issues to practicing quantitative and qualitative analysis; streamline, develop structured marketing decisions in situation that initially seem totally unstructured.

2.Commercial Strategy

-Analyze market trends, Use the Sharebeta strategic templates and identify gaps for SHAREBETA profitable participation.

-Through personal selling and optimization of business contacts, acquire and develop SHAREBETA clientele to achieve a set annual billings target.

-Co-ordinate inputs and role within SHAREBETA –Creative, Digital ,Production, Experiential Marketing and BTL Activations – to achieve timely integrated response to all client briefs.

-In discussion with team members develop a coherent Annual SHAREBETA Marketing Plan for new Client acquisition based on key issues and set objectives, with clear clientele and profit targets.

3.Effective Client Management

-Set up supportive systems and processes to enable efficient tracking of SHAREBETA service provision to clients; ensure quality control of all creative responses; and prompt invoicing of all completed jobs.

4.General:

-Define and implement framework for full implementation of integrated marketing programmes; and differentiated branded client offerings.
-Evaluate training needs of subordinates and organize effective training sessions.
-Design and develop organizational structure to deliver the marketing strategy, write appropriate Job Description and Annual Appraisals for subordinates.

COMPETENCES
1.​Creativity
2.​Integrity
3.​Drive
4.​Numeracy
5.​Management Empathy
6.​Leadership
7.​Planning/Action
8.​Entrepreneurship
9.​Decisiveness
10.​Vision
11. Social and emotional intelligence*

QUANTITATIVE DIMENSIONS
-​Number of clients
-​Annual value
-​Gross margins
-​EBIT
-​Market share

JOB REQUIREMENTS

Age​-25 – 40
Education​-University Degree(preferably Mass Communications,Marketing,English,Public Admin)
Experience – APCON cerification,5-10 Years in Marketing

Skills​-Fluent communicator in English, High computer literacy, Google analytics (optional)
Affinity with clients

REMUNERATION: OPEN TO DISCUSSION
Send cv to vnlconsulting@varungroupng.com

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