JOB TITLE:CLIENT SERVICE DIRECTOR
JOB CLASS:SENIOR MANAGEMENT
PURPOSE OF THE JOB
The Client service Director will be responsible for strategic planning and coordinating; guiding and steering the entire organization to provide coherent, integrated and profitable service to its diverse clientele and above all bringing in new Clients.
1. Company Strategy.
-As a member of the Management Team, You will be responsible for formulating some of the internal company’s strategy.
-Contribute to the definition and implementation of the overall strategy to meet the company’s objectives.
-Translate the Company’s policies and decisions into profitable creative and marketing plans.
-Develop a coherent and systematic approach from reviewing the most important issues to practicing quantitative and qualitative analysis; streamline, develop structured marketing decisions in situation that initially seem totally unstructured.
-Analyze market trends, Use the Sharebeta strategic templates and identify gaps for SHAREBETA profitable participation.
-Through personal selling and optimization of business contacts, acquire and develop SHAREBETA clientele to achieve a set annual billings target.
-Co-ordinate inputs and role within SHAREBETA –Creative, Digital ,Production, Experiential Marketing and BTL Activations – to achieve timely integrated response to all client briefs.
-In discussion with team members develop a coherent Annual SHAREBETA Marketing Plan for new Client acquisition based on key issues and set objectives, with clear clientele and profit targets.
3.Effective Client Management
-Set up supportive systems and processes to enable efficient tracking of SHAREBETA service provision to clients; ensure quality control of all creative responses; and prompt invoicing of all completed jobs.
-Define and implement framework for full implementation of integrated marketing programmes; and differentiated branded client offerings.
-Evaluate training needs of subordinates and organize effective training sessions.
-Design and develop organizational structure to deliver the marketing strategy, write appropriate Job Description and Annual Appraisals for subordinates.
11. Social and emotional intelligence*
-Number of clients
Age-25 – 40
Education-University Degree(preferably Mass Communications,Marketing,English,Public Admin)
Experience – APCON cerification,5-10 Years in Marketing
Skills-Fluent communicator in English, High computer literacy, Google analytics (optional)
Affinity with clients
REMUNERATION: OPEN TO DISCUSSION
Send cv to firstname.lastname@example.org