Role: Customer Service Officer
Location: Ibadan, Abuja, Lekki and Ikeja
Duties & Responsibilities
Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
Source investors and generate lead opportunities
Have detailed knowledge of the company’s services and using that knowledge to engage customers and generate sales and leads.
Identify and assess customer’s need to achieve satisfaction.
Keep track and record of customer interactions, process customer accounts and ensure to file documents.
Build sustainable relationships with customers/clients through open and interactive communication.
Communicate with customers through various channels.
Provide feedback on the efficiency of the customer service process.
Consistently carry out customer satisfaction survey and compile feedback to influence development.
Use telephones to reach out to customers and verify account information and determine opportunities for new sales
Resolve all inbound and outbound support requests per established guidelines.
Accurately document customer interactions.
Always identify and act as a company ambassador.
Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Liaise with managers or other employees who might be able to provide further assistance
Utilize computer technology to handle high call volumes.
Follow up to ensure that appropriate actions were taken on customer request.
Refer unresolved customer grievances or designated departments for further investigation.
Must be able to handle pressures.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Resolve customer complaints via phone, email, mail, or social media.
Work with customer service manager to ensure proper customer service is being delivered.
Other duties as assigned
Required Competencies Knowledge/Qualifications:
Minimum of BSC/HND in relevant discipline.
Minimum of 4years experience as a Customer Service Executive within the financial sector.
Professional certification is an added advantage
Method of Application
Interested and qualified? Kindly Send in your application by email to email@example.com using the LOCATION AND ROLE as the subject of the mail.