VACANCY: CUSTOMER SERVICE OFFICER

Role: Customer Service Officer
Sector: Financial
Location: Ibadan, Abuja, Lekki and Ikeja

Duties & Responsibilities
 Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
 Source investors and generate lead opportunities
 Have detailed knowledge of the company’s services and using that knowledge to engage customers and generate sales and leads.
 Identify and assess customer’s need to achieve satisfaction.
 Keep track and record of customer interactions, process customer accounts and ensure to file documents.
 Build sustainable relationships with customers/clients through open and interactive communication.
 Communicate with customers through various channels.
 Provide feedback on the efficiency of the customer service process.
 Consistently carry out customer satisfaction survey and compile feedback to influence development.
 Use telephones to reach out to customers and verify account information and determine opportunities for new sales
 Resolve all inbound and outbound support requests per established guidelines.
 Accurately document customer interactions.
 Always identify and act as a company ambassador.
 Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
 Liaise with managers or other employees who might be able to provide further assistance
 Utilize computer technology to handle high call volumes.
 Follow up to ensure that appropriate actions were taken on customer request.
 Refer unresolved customer grievances or designated departments for further investigation.
 Must be able to handle pressures.
 Recommend potential products or services to management by collecting customer information and analyzing customer needs.
 Resolve customer complaints via phone, email, mail, or social media.
 Work with customer service manager to ensure proper customer service is being delivered.
 Other duties as assigned

 

Required Competencies Knowledge/Qualifications:
Minimum of BSC/HND in relevant discipline.
Minimum of 4years experience as a Customer Service Executive within the financial sector.
Professional certification is an added advantage

 

Method of Application
Interested and qualified? Kindly Send in your application by email to hr.roamconsulting@gmail.com using the LOCATION AND ROLE as the subject of the mail.

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