Urgent Recruitment – Field Support Technicians ( Lagos & Port Harcourt)

A fast growing telecoms company is recruiting for Field Support Technicians ( Lagos & Port Harcourt)

Job Description:

Identifies the root cause of customer issue and advices on the best cause of action to resolve the issue.

Identifies the resources needed to solve the issue and estimates the effort required.

Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.

Implements technical solution at customer site while ensuring quality work and customer satisfaction.

Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.

Diagnoses network and device problems and implements technical or procedural solutions.

Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Educational Qualifications & Functional Skills:

A Bachelor’s degree in Engineering or Technical discipline.

2 years’ relevant experience in the IT/Telecommunications field.

Click here to apply:

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