VACANCY: OPERATIONS MANAGER

Brand Footprint Communications, is an independent advertising agency. As a strategic partner, Brand Footprint creates lasting impressions by leading brand communications campaign off experiential ideas, resulting in change in brand behavior that drives ongoing Brand conversation. We work with clients who are purpose driven in the quest to solve problems, impact culture and ultimately build brands. We create work that inspires people, influence cultures and builds business value. Our network comprises of 3 offices in different continents and our work spans across several industries.
We are currently recruiting to fill the vacancies below:
Position: Client Service Executive. Responsibilities:

 Responsible for sustaining and renewing client contracts
 Familiar with a variety of marketing concepts, practices, and procedures
 Relies on extensive experience and judgment to plan and accomplish goals
 A wide degree of creativity and latitude is expected
 Integrate marketing with sales automation
 Achieving assigned sales targets
 Prospecting and developing new client relationships
 Consulting with clients on business issues and research design
 Developing innovative proposals and delivering strategic sales presentations
 Making actionable and insightful recommendations for new products, extensions, or
enhancements
 Managing and mentoring a team of Account officers.
 Resolving sales or delivery issues
Requirements:
 Creative Business Development
 Tight Budget control
 In-depth product/brand and market knowledge
 Strong Customer relationship skills
 Excellent administrative and organizational skills
 Very good Interpersonal and leadership skills
 Ability to develop creative concepts
 Good telephone manners
 Good multitasking and time management skills
 Excellent verbal and written communication skills
 Ability to use initiative and work without supervision
 Analytical, decision-making and management skills
 Excellent report/proposal writing and presentation skills.
 Appreciable knowledge of project management
 Pleasant and flexible disposition
 Ability to work under pressure and meet deadlines under tight time scales
 Proficient in use of Word, Excel and PowerPoint
Qualification:
 A good first degree in Business Administration or any of the social sciences.
 At least two years post NYSC experience in a sales/client service role
 Experience in an Experiential Marketing Company will be an added advantage
Develop and maintain favourable relationships with new and existing clients in order to increase
revenue

Position: Operations Manager Responsibilities:
 Assign projects to unit team
 Strategize on best way to bring the project to life
 Establish clear ownership for project tasks, ensure that team members have the tools
needed, and provide timely feedback.
 Effectively draw up operational budget from client’s brief
 Coordinate and facilitate delivery of project objectives through the project manager
 Track progress and review project tasks to make sure certain deadlines are met
appropriately.
 Liaise with the procurement unit on supplier-related matters
 Assess project issues and identify solutions to meet productivity, quality and customer goals.
 Proactively communicate project status, issues & risks to management.
 Conduct regular status meetings with all team members, keeping the clients’ needs and
requirements continuously in view.
 Troubleshoot technical issues when the need arises, and escalating appropriately as
required.
 Organize and facilitate project planning, daily stand up meetings, reviews, retrospectives,
sprint and release planning, demos and other agile project related meetings.
 Ensure the development teams are practicing the core agile principles of collaboration,
prioritization, team accountability, and visibility.
 Facilitate productivity by ensuring that the team has tools to succeed.
 Find and work to remove development and project roadblocks; motivates the development
team and keep them excited to move forward; protects the team from outside distractions.
 Reviewing projects and ensuring that the project manager monitors BA’s activities
 Maintain an operational checklist to ensure successful project execution
Requirements:
 Excellent administrative and organizational skills
 Ability to develop creative concepts
 Excellent analytical skills
 Good multitasking skills
 Excellent verbal and written communication skills
 Ability to travel away from home
 Pleasant and flexible disposition
 Self-motivated, goal oriented and focused
 Ability to work under pressure
 Proficient in use of Microsoft word, excel and PowerPoint
 Excellent leadership/influencing skills
 Coaching, team building and people/conflict management skills
Qualification:
 Bachelors or master’s degree in social science or any relevant field of study.
 6 years or more significant experience in senior management or executive level position
 Strong leadership experience managing a team of 5+ people; hands-on management &
coaching
 Track record of developing services leadership.
 An impressive track record in overseeing client events and activations at blue chip businesses
 Proven track record in seamless project executions
 Up-to-date knowledge of industry practices relating to operations
Application deadline: October 22nd 2020
Mode of application: forward CV to uarchibong@footprint-ngr.com

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