VACANCY: SOCIAL MEDIA CUSTOMER SERVICE MANAGER

ROLE SOCIAL MEDIA CUSTOMER SERVICE MANAGER
COMPANY: BRANDING & ADVERTISING
LOCATION:GBAGADA

RESPONSIBILITIES
* Research on industry-related topics
* Write content by choosing a proper tone in the writing style, adhering to the respective corporations’ style guide
* Target content to specific audiences and focus on trending topics
* Incorporate social media posts in both websites and social media platforms like Instagram and LinkedIn
* Conduct keyword research and employ SEO best practices to optimize content
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Build sustainable relationships and trust with customer accounts through open and interactive communication

REQUIREMENTS*l
* First degree in English, journalism, marketing, or a related field
*1-2 years Work Experience in a related field
* Experience uploading content to various social media platforms
* Proven customer support experience or experience as a Client Service Representative
* quota
* Strong phone contact handling skills and active listening
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
Kindly send CV with SMCSM as Subject to recruitment@phillipsoutsourcing.net
Salary:70-80k

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