VACANCY: CUSTOMER SERVICE ANALYST

ROLE: CUSTOMER SERVICE ANALYST

LOCATION: LAGOS

COMPANY: TELCO

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RESPONSIBILITIES
•Ensuring RGB TAT E2E from production to return to plant of 60days with adherence to 100% sorting of bottles from trade are in line with the agreed KPIs
•Support the Customer Services unit with data analysis and management information to improve OTIFNE.
•Lead all special project in Customer service to deliver productivity and service mission (OTIFNE, CFR, RR).
•Build and share unit scorecard periodically to build accountability across board.
•Provide timely feedback to WHM’s/DO’s on process changes that will impact on their operations to ensure entire Logistics network is effectively managed.
•Develop relevant KPI’s, metrics, and analytics to improve delivery, schedule attainment/compliance with Operations.
•Implement processes/measurement that will enhance warehouse management performance for better FEFO to reduce SLOB
•Intellectually strong, but with sound and realistic judgement.
•Great analyst and able to bring visibility to problem through analysis in a way that makes solution provision simple and apt.
•Customer focused and goes the extra mile to ensure customer service.

REQUIREMENTS
•BSc/HND Qualification in Engineering/Statistics courses
•Business experience particularly in physical distribution activities; with a depth of capability in logistics and customer management / process design and SAP.
•Interested and qualified candidates should send CVs to recruitment@phillipsoutsourcing.net with job title as subject

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