An established organization that specializes in fruit drink and food is looking for smart, diligent and hardworking SALES/CUSTOMER SERVICE REPRESENTATIVES to manage their customer’s queries and complaints and provide great experience to our customers.
Successful candidates will be saddled with the responsibility of:
Processing customer’s orders
Escalating customer’s complaints across a number of communication channels.
Responding to customer’s inquiries promptly
Ensuring customer’s satisfaction
Providing professional customer’s support
Present, promote and sell products/services using solid arguments to existing and prospective customers.
Establish, develop and maintain positive business and customer relationships
Taking customer’s order and responding to same promptly.
Providing excellent customer service thereby increasing the company’s customer base.
Achieve agreed sales targets and outcomes within schedule.
Meeting or exceeding set targets.
Obtaining deposit and balance of payment from customers.
Keeping record of client’s complaints and forwarding same to the operation executive or the kitchen manager.
Being familiar with the information on all the products and giving it out to the customer on request.
Contribute to team efforts in accomplishing organizational goals.
Help to promote company culture by providing good marketing strategy for company products.
Liaise with the kitchen manager for prompt delivery of foods to the mall when the need arises.
Maintain a database of customer contacts
Undertake other duties as assigned
BSc, HND in any field
Good Knowledge of sales
Experience working with customer support
Exceptional communication skills
Ability to stay calm under pressure
Qualified and interested candidates should send their CV to email@example.com using Sales/Customer Service Representative as the subject of the mail.
Resumption Date: As soon as possible